What Actually Changed
Their procurement costs were 18% higher than industry standards. Not because they were careless, but because their supplier contracts hadn't been reviewed against market rates in three years.
Labour efficiency metrics showed they were scheduling maintenance during peak production hours while competitors did it during natural downtime. Small thing, but it added up.
Energy consumption per unit was tracking above comparable facilities. Turned out two pieces of equipment were running inefficiently, and nobody had noticed because there was no baseline for comparison.

