Privacy Policy
Last Updated: 14 January 2025
At drenavionex, we know your financial data matters. This policy explains how we collect, handle, and protect your information when you use our comparative company analysis platform. We're based in Australia and follow the Australian Privacy Principles under the Privacy Act 1988.
1. Information We Collect
Personal Information You Provide
When you create an account or contact us, we collect information you voluntarily share. This includes your name, email address, phone number, and business details if you're using our services for professional purposes.
Usage and Technical Data
We automatically gather technical information when you visit our site. Your IP address, browser type, device information, and how you interact with our platform help us understand usage patterns and improve functionality.
| Data Type | Examples | Purpose |
|---|---|---|
| Contact Details | Name, email, phone number | Account management and communication |
| Technical Information | IP address, device ID, browser type | Platform security and performance |
| Usage Patterns | Page views, search queries, feature usage | Service improvement and personalization |
| Financial Preferences | Saved comparisons, watchlists, industry interests | Customized analysis and recommendations |
Financial Analysis Data
The companies you research, comparisons you save, and analysis preferences you set are stored to enhance your experience. We don't access your personal bank accounts or financial holdings unless you explicitly provide that information.
2. How We Use Your Information
Your data serves specific purposes that directly benefit your use of our platform:
- Providing access to our comparative analysis tools and company databases
- Sending you relevant updates about companies you're tracking or industries you follow
- Improving our algorithms and data presentation based on user behavior patterns
- Responding to your inquiries and providing customer support
- Detecting and preventing fraudulent activity or unauthorized access
- Meeting legal obligations under Australian financial regulations
We never sell your personal information to third parties. Your data isn't a commodity to us—it's a responsibility we take seriously.
3. Data Sharing and Disclosure
Service Providers
We work with trusted third-party providers who help us run the platform. These include hosting services, email providers, and analytics tools. They only access data necessary to perform their specific functions and are bound by confidentiality agreements.
Legal Requirements
Sometimes we're required to disclose information by law. This happens when we receive valid subpoenas, court orders, or requests from Australian regulatory authorities. We'll notify you when possible unless legally prohibited.
Business Transfers
If drenavionex is acquired or merges with another company, your information may transfer as part of that transaction. You'll receive notice before your data becomes subject to a different privacy policy.
4. Your Rights Under Australian Privacy Law
The Privacy Act 1988 gives you specific rights regarding your personal information. Here's what you can do:
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
Correct Inaccuracies
Ask us to update or fix any incorrect or outdated information in your account.
Delete Information
Request deletion of your account and associated data, subject to legal retention requirements.
Restrict Processing
Limit how we use certain types of your information while maintaining your account.
Withdraw Consent
Opt out of marketing communications or data uses based on your previous consent.
File a Complaint
Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC).
To exercise these rights: Email us at the contact details below with your request. We may need to verify your identity before processing certain requests.
5. Data Security Measures
We use industry-standard security practices to protect your information. Our systems include encryption for data transmission and storage, regular security audits, and restricted access controls for our team members.
But no system is completely foolproof. While we do everything reasonable to safeguard your data, we can't guarantee absolute security. If you notice anything suspicious with your account, contact us immediately.
What We Do:
- Encrypt sensitive data both in transit and at rest using AES-256 standards
- Maintain firewalls and intrusion detection systems
- Conduct regular vulnerability assessments and penetration testing
- Train our staff on data protection and privacy obligations
- Monitor systems for unauthorized access attempts
- Maintain incident response procedures for potential breaches
6. Data Retention and Deletion
We keep your information for as long as your account remains active and for a reasonable period afterward to comply with legal obligations. Different types of data have different retention schedules.
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account plus 2 years | Customer service and dispute resolution |
| Transaction Records | 7 years | Australian tax and financial regulations |
| Usage Logs | 18 months | Security monitoring and service improvement |
| Marketing Consent | Until withdrawn | Ongoing communication preferences |
When you close your account, we'll delete or anonymize your personal information within 90 days, except where we're legally required to retain certain records.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, understand how you use the platform, and deliver relevant content. You can control cookie settings through your browser, but disabling some cookies may affect functionality.
Types of Cookies We Use:
- Essential cookies: Required for the platform to function properly, including login authentication and security features
- Performance cookies: Help us analyze site usage and identify technical issues
- Functionality cookies: Remember your preferences and customization choices
- Analytics cookies: Provide insights into user behavior patterns to improve our services
Most browsers automatically accept cookies, but you can modify your settings to decline them. Be aware that some features may not work properly if you disable cookies.
8. International Data Transfers
While drenavionex operates primarily in Australia, some of our service providers are located overseas, particularly in the United States and European Union. When your information leaves Australia, we ensure these transfers comply with Australian privacy standards.
We use Standard Contractual Clauses and verify that recipients provide adequate data protection. Your information receives similar protections regardless of where it's processed.
9. Children's Privacy
Our services aren't designed for individuals under 18 years old. We don't knowingly collect information from children. If you're a parent and believe your child has provided us with personal information, please contact us and we'll delete it promptly.
10. Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform. The "Last Updated" date at the top shows when we last revised the policy.
Continuing to use drenavionex after changes take effect means you accept the updated policy. If you disagree with modifications, you can close your account before they become effective.
11. Third-Party Links
Our platform may contain links to external websites, including company websites you're researching. We're not responsible for the privacy practices of these third-party sites. When you leave drenavionex, we encourage you to review the privacy policies of any sites you visit.
Questions About Your Privacy?
If you have concerns about how we handle your information or want to exercise your privacy rights, reach out to us:
drenavionex
Rydges Complex, Shop 1/1 Hay St
Port Macquarie NSW 2444, Australia
Phone: +61 438 148 033
For complaints unresolved by our team, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or phone 1300 363 992.